Do you have a question about BRUSK? Here are the answers to some frequently asked questions.
Tickets
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Where can I buy tickets?
Tickets can be purchased at the ticket office or online. Do you want to be sure of a visit? Then we recommend booking your tickets online.
At the ticket office:
You can buy your tickets for BRUSK in BRUSK or at one of the locations of Musea Brugge.
Online:
Purchase your ticket easily online.
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I am not getting confirmation of a ticket I purchased online.
We recommend that you check your junk e-mails first. Is your ticket not in your mailbox? Contact us at musea.reservatie@brugge.be or +32 50 44 87 43 (Monday to Friday from 9am to 12.30pm and 1.30pm to 4pm).
If you visit us at weekends, you can report to the BRUSK ticket office, where the cashier can look up your tickets.
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I want to arrive earlier or later than the start time on my ticket. Is that possible?
We do ask that you stick to the start time on your ticket. That way, we can always guarantee you a smooth and pleasant visit. Are you coming earlier or later anyway? If so, you may have to wait a while before you can enter BRUSK.
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Can I cancel or rebook my ticket?
An online ticket or reservation cannot be changed, exchanged or cancelled. After receiving your online tickets, no further discounts will be granted afterwards either. You can find all the information on this in the visitor regulations.
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What if BRUSK cannot open due to force majeure?
If you have a ticket but BRUSK needs to close unexpectedly due to force majeure, you will receive an e-mail with a voucher. You can use this voucher to buy a new admission ticket. The voucher is valid for three months.
This rule does not apply to the Musea Brugge Card.
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How do I book a free online ticket or a discounted ticket?
Reserve your discounted or free admission ticket at our online ticket shop.
Report to the ticket office with your ticket and your discount card (museum pass, teachers' Klasse card, Musea Brugge Card, etc.) or proof of identity (for Bruges residents) to activate your ticket. Enjoy your visit.
Check here to see whether you can benefit from a discounted rate.
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I am a resident of Bruges – do I have free admission to BRUSK?
Residents of Bruges and the sub-municipalities of Koolkerke, Sint-Andries, Sint-Michiels, Assebroek, Sint-Kruis, Dudzele, Lissewege and Zeebrugge have free access to BRUSK.
Reserve your free ticket online and report with your admission ticket and ID card at the ticket office to activate your ticket. Enjoy your visit.
In BRUSK
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Can I take photos in BRUSK?
Photography without flash and without a tripod is allowed. Photographs, video and film recordings may be used for personal, non-commercial purposes only.
Photographing or filming for commercial use
If you want to film or photograph for professional or commercial use, please contact Press & Publicity.
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Are pets allowed?
No, dogs and other pets are not allowed. The exception is assistance and guide dogs. No kennel is provided either.
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Is there Wi-Fi?
BRUSK offers free Wi-Fi.
Accessibility
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Can I park at BRUSK?
BRUSK does not have private parking.
For visitors, the entire city centre is a pay zone. For a visit to city centre, ideally park in the free perimeter at the park & ride car parks, at Parking Centre Station or in the underground public car parks. More information.
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Is BRUSK accessible by wheelchair or rollator?
BRUSK is fully wheelchair accessible. Need assistance? Our museum assistants will be happy to help you with your visit.